Do you accept health insurance?

Typically, yes. Our process is much simpler and cost effective for patients. Depending on their specific policy and plan, many patients can use physical therapy benefits for care. In an effort to keep overall patient cost low, we charge much less per treatment visit than most traditional clinics (~$50 per follow up visit vs. $150+ per visit).  Not only that, pricing for services is clearly provided at the beginning of care. In other words, there is no surprise medical bill in the mail!

Payment for services is provided directly to Physio Performance at the time of care. Patients are given itemized receipts and everything necessary to submit to your insurance company. (Simply put it in the mail!) Reimbursement will vary, depending on individual insurance plans. In the long run, most patients up spending much less with us than a traditional PT practice when you consider your deductible, co-pay, etc.

Beyond cost, the traditional insurance model does not allow providers to treat the way we feel is best for you or spend the time with you that you deserve. 

 This clinic structure allows us to spend attentive, 1-on-1 time with clients/patients and will lead to you feeling better faster. While most PT clinics see you 3x a week with multiple patients at the same time, we usually see you 1-2x a week (or much less!) depending on severity of symptoms. This helps avoid unnecessary care and focuses our aim to be transparent, fair, and honest about the services patients need.

For these reasons, Physio Performance is an out-of-network provider with all insurance companies.

Why doesn't Physio Performance just bill insurance normally?

It is our pleasure to be able to offer a different experience at Physio Performance. The goal is to tailor care specifically for the patient and to eliminate the hassles of using an insurance-based system.  This model eliminates unnecessary medical visits, clarifies the process of getting patients the care they need and leads to a quicker return to function, sport and a pain-free life. Physio believes in quality, patient-centered care. This includes being transparent about the cost of service. Unfortunately, this is not the goal of your health insurance and as such, insurance companies make it difficult to provide patients with the best care due to their confusing processes, pre-authorization requirements, extensive paperwork, and poor reimbursement to your providers.  

It is these factors, and namely, poor reimbursement that lead to challenges in seeing patients one-on-one without the use of aides or assistants. This burden of low reimbursement falls on the providers in the system and can cause clinics to make choices such as reducing treatment time, providing less access to continuing education for clinicians and the use of non-skilled treatment methods such as therapeutic modalities even when their use is not warranted. 

Additionally, though our great state of South Dakota is a direct access state (you may attend Physical Therapy without the referral of your physician), some insurance companies still require a referral from your physician in order to cover physical therapy. A quality therapist will always refer you to your doctor if needed once they see you, but in many cases, this is an unnecessary first step in getting you to start therapy.  By requiring this, your insurance company is adding delay to your care as well as increasing your cost by requiring additional (perhaps un-needed) medical visits. 

By choosing Physio Performance, you are choosing to invest in yourself. In the long run, you will save time & money and you will be getting the care you need for your particular case. No run around, no hassle, no hidden fees, no loopholes.  Plain and simple. 

Do I have to have pain or an injury to receive physical therapy?

No. Physical therapists are experts of the musculoskeletal system of the body. We excel at identifying movement dysfunctions and imbalances that may be causing a current injury or can lead to future injury.  In addition to injury rehabilitation, we provide performance therapy using a combination of hands-on manual therapy techniques and corrective exercises designed to optimize your body.

Where is the clinic located?

Yes! We are currently located at 405 Canal Street (The Landstrom's Building) in Rapid City. 

Do I need to see a physician before I start physical therapy?

No. You are allowed to see a physical therapist without a referral from a doctor in South Dakota. Many times this saves time and money, and helps you feel better faster. We will recommend you see a physician at times as needed, and can often assist you in getting an appointment fast with a physician within our network of trusted professionals.

What if I need help with a sport or activity that isn't listed as an available service?

That's OK! We have worked with individuals and athletes from a wide range of sports with a wider range of abilities. It doesn't matter if you are training for youth baseball, collegiate volleyball, or striving for the pros--we can apply our knowledge of the human body to elevate your performance or get you back to feeling better again.


How do I schedule an appointment?